In Search of the Perfect Order - Webinar Invitation

A month ago I presented a webinar on Measuring, Managing, and Improving the Extended Value Chain for the Value Chain Group. About 40% of the attendees who responded to survey questions indicated they were interested in additional information on metrics, KPIs, and benchmarking. Statistics indicate that readers of my blog are frequently attracted by the entries on those same activities and the list of benchmarking resources that I maintain.

On November 6, I will present another webinar, this one focused specifically on a KPI / measurement that has attracted significant attention in the last few years - Perfect Order Fulfillment. In the hour long webinar, I hope to address the challenges in defining and measuring the Perfect Order and how "metrics maturity" might progress from fill rate to delivery performance to on time in full delivery to perfect order fulfillment. While we will talk about how to calculate the metrics, the webinar is intended to discuss the issues in applying these service level metrics across the value chain (suppliers - customers). We will also touch on how superior or substandard performance may effect the financial performance of members of the value chain.

I was very pleased with the number of participants we had in the last webinar and if this one is received as well as the last, I hope to follow it with several metric-specific sessions. The VCG Invitation follows including the link if you choose to participate:

You are invited to join our VCG Webinar:

In Search of the Perfect Order

Join us on 6 November from 11:00 AM to 12:00 PM ET US (16:00-17:00 GMT)

Space is limited.Reserve your Webinar seat now at:https://www1.gotomeeting.com/register/695292800

In Search of the Perfect Order is a webinar introducing a key performance indicator (KPI) that has soared in popularity in recent years. Perfect Order Fulfillment has been touted as the customer service delivery metric by state of the art companies.

For many companies, the costs associated with an accurate measurement of Perfect Order Fulfillment may be prohibitive. If you are building a business dashboard, leading a value chain team, trying to understand how business measurements can drive business design and performance, or considering participating in a benchmarking program - this webinar may provide some important insights.

Large and small businesses recognize that achieving consistent, superior results requires managers and executives to monitor business performance and take decisive steps to maintain or improve outcomes. Strategic partnerships, go-to-market-strategy, and business plans are built on service level agreements that use business performance metrics to specify the commitments of the business partners. "Standard" contracting terms employ measurements terms that are often not well-defined nor standard. World-class companies are investing in business intelligence/analytic applications, employing "dashboards," and investing in benchmarking programs. At the heart of these efforts is consistent and meaningful definition of what and how to measure.

This webinar focuses on the implementation questions of employing a perfect order metric. How is a perfect order calculated? What is the financial impact of less than perfect orders? Should you use On Time in Full Delivery or Perfect Order Fulfillment as your primary service level metric? How does a fill rate metric compare to Perfect Order Fulfillment? Where are the common failures in measuring Perfect Order Fulfillment across an extended value chain?

Scott Stephens will be leading the webinar based on his experience in defining and employing the metric in multiple industries, multiple geographies, and across the extended value chain. More about our Speaker.

Sponsor: Value Chain Group, Inc. See http://www.value-chain.org/

Title: VCG Webinar: In Search of the Perfect Order
Date: Thursday, 6 November 2008
Time: 11:00 AM-12:00 PM ET USA (16:00-17:00 GMT) Time Zone Converter


System RequirementsPC-based attendeesRequired: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh®-based attendeesRequired: Mac OS® X 10.3.9 (Panther®) or newer

Webinar Link - Measuring, Managing, and Improving the Extended Value Chain

Recently I was privileged to present a basic introduction to using metrics and process mapping as tools and techniques to measure, manage, and improve the extended supply chain. The Value Chain Group was kind enough to invite me to present my thoughts on how to use a business-centered, metrics driven approach for value chain / supply chain improvement.

Besides hosting the webinar, the VCG recorded it and have posted it with a link on their website. They were also kind enough to conduct a brief survey regarding how the participants received the presentation and provided me with some feedback. Intriguingly, much of the feedback mirrored the comments I heard a decade ago when a few practitioner companies were forming the Supply Chain Council. When participants were asked in what area they would like to receive additional information, about 40% indicated they were interested in additional information about metrics and KPIs, 40% indicated they were interested in additional information about processes and value chain mapping and modeling, and the rest were interested in specific implementation techniques and tips.

I hope to continue to assemble information and resources that might help new value chain practitioners as well as those who are more experienced. I also hope that in the future I can work collaboratively with others in the field to share implementation experience, best practices, and case studies. Based on the feedback that I mentioned, I am working on a couple of presentations that focus on the challenges of effectively employing specific measurements across an extended value chain. I have started to put a presentation together that has a working title of: In Search of the Perfect Order (which will is focused on fulfillment metrics).

For those of you who had registered for the webinar but were unable to attend, the hour long presentation and the accompanying PowerPoint presentation can be accessed via the VCG link. There is a brief and painless registration process to access the archived presentation.

Thanks again to the VCG and thanks again for those of you who provided feedback. I would be pleased to receive additional feedback from the participants or from those who will be reviewing it for the first time.