Monday, June 30, 2008

Supply Chain/Value Chain Models - Quality Frameworks and Web Resources

If you are interested in value chain business and process improvement you have undoubtedly run across a number of the national quality award programs and frameworks. These frameworks frequently explore the "soft" discipline of business operations (critical organizational capabilities with impact that may be difficult to quantify - e.g., leadership, learning, societal impact) while they may not be as specific as the operational process frameworks. provides a brief overview of some of the most recognizable of these frameworks including:

Baldrige Criteria for Performance Excellence
EFQM Excellence Model
Singapore Quality Award Framework
Canadian Framework for Business Excellence
Australian Business Awards

The website claims to provide a repository of over 1000 business metrics (available to BPIR members), benchmark and best practice, and access to business periodicals and journals. A review of the membership fee structure indicates that only a modest fee is required for individuals or companies. If the membership fees are as advertised the website might be an undervalued resource for value chain improvement.

The website was developed by the Centre for Organisational Excellence Research (COER), Massey University. The BPIR started out as a project within COER where a team carried out research on what support is provided to organisations, via the internet, to help improve business performance. The foundation and interest behind the research was linked to the experience of the team as business excellence evaluators using the EFQM and Baldrige models.

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